Support
Help with Veery, and how to reach a person
Write any time: steven@budden.us. A real person reads every message, usually within a day or two. It helps to say which device you're on and what you were doing when something went wrong.
Your plan
- The free trial: new accounts get Grow free for 14 days. Nothing is charged unless you choose a plan. The badge next to your initial shows how many days are left.
- Upgrading: open your account (your initial, top left) → Plan, and choose monthly or yearly. Plans and prices are on the plans page.
- Cancelling, changing your card, or switching monthly and yearly: Account → Plan → Manage billing. You keep the plan until the end of the period you've paid for.
- Receipts and invoices: they're emailed after each payment, and all of them are in Manage billing.
- After a plan ends: your maps are never deleted. Some features, like the board and older versions, wait until you upgrade again.
Your account
- Forgot your password: on the sign-in screen choose “Forgot password?” and follow the link in the email.
- Download everything: Account → “Download all my maps.” Single maps can also be exported as images, PDFs, outlines or backup files.
- Delete your account: Account → “Delete my account.” This removes your maps and files for good.
Your maps
- Something deleted by mistake: Undo right away (⌘Z or Ctrl+Z), or open Your maps → Trash. Deleted maps, topics and ideas wait there for 30 days.
- An earlier version: the clock button at the top shows past versions of a map, so you can look back or restore one.
- Sharing: Share at the top right. Invite people by email to view or edit, or turn on a public link anyone can view.
- Working offline: Veery keeps working without a connection and saves your changes when you're back online.
Privacy and terms
How your information is handled is in the Privacy Policy, and the rules for using Veery are in the Terms of Use.